Falcon London Heliport

Terms and Conditions of use

Issue 1.18                                                                                              PDF Download

01 April 2018

This document should be read in conjunction with:

Page 1

  1. Operating Hours.

Monday – Friday: 08:00 – 19:00  Normally a minimum of 4 hours’ notice required.

Saturday: 09:00-17:00   by prior arrangement 24 hours’ notice
Sunday:    10:00 -16:00  by prior arrangement 48 hours’ notice

Public Holidays- By arrangement.

Falcon London Heliport is NOT a licensed heliport, although it does provide an OPS Frequency of 131.965 with call sign: Falcon London Heliport Ops (Falcon Ops) together with minimal RFFS Facilities.

See Fees and Charges  

The Helipad service may also be used outside of our normal hours of operation at an additional charge. If you have any questions regarding the hours of operation or our out of hours service then please contact us.

Falcon London Heliport must follow a strict set of procedures as set out by the UK CAA and EASA. Commercial AOC Operators must have the ability to Hover Outside of Ground Effect (HOGE) with One Engine Inoperative (OEI). This restriction is not applicable to Private flights.

Please make sure that you have supplied us with the insurance form , including the terms of conditions of use signed document, and obtained permission to land from the UK CAA. It is required that for operators using the helipad for the first time that they arrange a pre-visit to acquaint themselves with approaches, surrounding property and satisfy themselves of its suitability for their use.

Until further notice applications for CAA permission to land at the Falcon London Heliport should be made to FOI.Helicopters@caa.co.uk

Applicants will be sent Forms SRG 1836 and FCS 1500 which they should complete as fully as they can.  The process also requires that a risk assessment accompanies the application and this is referred to on the form.  Permissions are normally valid for one year.

As the area is in a heavily congested area we request that all Pilots arrange their flight path to minimise noise for our neighbours. In addition, engine running on the pad is to be kept to a minimum because of the close proximity of residential dwellings.

Extended Hours of operation.

Please enquiry about any operational requirements outside of these hours – see also Fees and Charges

2 .Contact details

Tel   +44 (0)20 3302 0750 will divert to mobile when required.

Ops Email     falconops@aerozeal.com

Mobile +44 7973 757621

Management Email falcon@aerozeal.com

Management Mobile +44 7852728728

Web www.falconlondonheliport.co.uk

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2.1 Location and directions

Map of general location and specific location.

 

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Access in and out of the City is easy via the Falcon London Heliport.

  • 9 miles to Canary Wharf
  • 2.8 miles to the ExCel Centre
  • 3.3 miles to Bishopsgate, City of London
  • 3.9 miles to London City Airport & the O2 Arena
  • 5.4 miles to Piccadilly Circus

The nearest tube station is Canary Wharf, Jubilee Line. The Docklands Light Railway (DLR) Mudchute 0.5 miles from the site. There is a bus service just outside the front gate with the D7, N550, 135,277 running every five minutes to Canary Wharf. The River Taxi also operates from Masthouse Terrace pier regularly to Westminster, stopping at other locations en-route. Masthouse is 570m from the heliport.

We are at:

Falcon London Heliport

188 Westferry Rd,

Isle of Dogs,

London E14 3RY

Tel: +44 (0) 20 3302 0750

 

The dimensions of the helipad are:

  • Width: 38m  parallel to the river
  • Depth: 30m  perpendicular to the river

A VIP Lounge is located immediately adjacent to the Helipad offering Pilot and Passenger facilities.

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2.       LOCAL REGULATIONS

3.1 Final Approach and Take-Off

Since the Helipad is directly adjacent to the River Thames, which is tidal, for the purposes of flight operations the Falcon London Heliport is considered to be “elevated” during its operational opening hours. Operators should therefore ensure that they comply with the requirements for operating to an elevated heliport, with specific operating criteria, and where appropriate have been granted an approval by the competent aviation authority to do so.

3.2     Approved Pilots

Only approved pilots may use Falcon London Heliport. All pilots wishing to use the heliport must have conducted a familiarisation flight to the heliport with a previously approved pilot and receive a full briefing from the site keeper. The heliport procedures must always be complied with and, to be approved, all pilots must have signed the acknowledgement slip of the current edition of the Conditions of Use which has also been counter-signed by the approving pilot.

3.3     Permission

Due to confined space, operations at the heliport require authorisation for all manoeuvres, engine starts, and rotor start.

3.4    Heliport Area Access

All airside access is subject to permission from Falcon London Heliport staff. Only persons wearing high- visibility clothing will be permitted unescorted/ unattended airside access (in the case of aircrew or contractors).

All other airside access (to persons not wearing high-visibility clothing) will only be permitted with a heliport-staff escort or the pilot of the helicopter. These steps are necessary for compliance with Falcon London Heliport safety management policy. We shall appreciate your assistance and co-operation in implementing this.

If a vehicle is given permission to drive onto the helipad, they must stop at the top of the ramp. Under no circumstances should they proceed any further, without the express authorisation of a Falcon London Helipad member of staff.

If on foot the ramp area can be slippery in adverse weather conditions, exercise extreme care. At the bottom of the ramp there is an electronic gate. There is a call button on both sides of the gate.

 

3.5      Embarkation/Disembarkation of Passengers

Embarkation/ Disembarkation is only to be carried out with the assistance of the heliport ground crew, or pilot/crew of helicopter. The Aircrew must also brief passengers of inbound helicopters to remain seated and not attempt disembarkation, especially from rotors-running helicopters, until the pilot/crew or heliport staff are able to escort them safely away from the aircraft.

 

3.6         Rotor-brakes

Owners/operators using helicopters not equipped with a rotor-brake (or unserviceable rotor-brake) must advise operations at the time of booking. Aircrew should not disembark from the helicopter or leave it unattended until the rotors have ceased turning.

 

3.7        Rotor down-wash / Main-rotor tie-downs

Due to the confined nature of the site and to protect aircraft from equipment damage due to rotor downwash from adjacent aircraft we recommend that all operators have rotor tie- downs available.

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3.8        Aircraft Parking – mechanical handling

Aircrew are required to be in attendance to supervise all mechanical handling.

 

3.9         Mobile Telephones

For safety reasons mobile telephones are not to be used airside. Aircrew are asked to brief passengers on arrival at the heliport before disembarkation.

 

3.10             Security – Access Control & Identity verification

Security procedures are in place for the safety of all our customers. Access to the heliport is controlled and restricted; therefore all customers should comply with any requests for proof of identity or the screening of their luggage. Bags should not be left unattended at any time

 

To aid identification and security we recommend therefore that you pass the booking reference and slot details to support staff or drivers greeting or dropping off customers at the heliport.

 

3.11       Security – Overnight Parking of Aircraft

Whilst the Falcon London Heliport is left secure overnight and CCTV is in operation owners of aircraft parked overnight should ensure they have suitable insurance in place to do so.

 

3.12      Dangerous Goods

Operators/pilots must advise the site keeper in advance of any dangerous goods (e.g. ammunition) to be carried on flights and ensure they are correctly transported. Falcon London Heliport is to be specifically advised in cases where ammunition is also carried. Owners of guns are responsible at all times for the transport and supervision of their weapons. Please refer to CAA publication CAP 675 for details.

 

3.13      Flight Procedures

 

Procedures to be used for access to Falcon London Heliport- agreement with the National Air Traffic Services (NATS).

FALCON LONDON HELIPORT PROCEDURES      Effective: 15/01/2018

Description of Airspace

Falcon London Heliport is situated approximately 3nm South-West of London City Airport. The airspace in the immediate vicinity of Falcon London Heliport is designated as the London City CTR which extends from the surface to an altitude of 2500ft. Falcon London Heliport is adjacent to helicopter route H4 and Restricted Area R159.

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Procedures

Aircraft inbound and outbound from the Falcon London Heliport will not normally require penetration of Restricted Area R159 and any such penetration must be subject to an Enhanced Non-Standard Flight Notification.

Helicopters Inbound to Falcon London Heliport

Flights inbound to the Falcon London Heliport must be conducted in accordance with the clearance issued, which will always be a VFR or SVFR clearance.

Control of inbound helicopters may be transferred to London City Tower.

In the event that the helipad at Falcon London is occupied, further inbound traffic to the helipad will be requested to remain outside of controlled airspace rather than within the London City CTR, pending the helipad becoming available. The operators of Falcon London Heliport undertake to contact TC GS Airports to advise if this situation is likely to occur.

Helicopters Outbound from the Falcon London Heliport

Prior to departure from Falcon London Heliport, the pilot is required to make their intentions known to ATC by one of the following methods:

  • Advise TC SVFR or City Tower of their requested outbound routing and ETD whilst inbound to the heliport
  • Contact City Tower on 118.075MHz whilst on the ground
  • Contact TC SVFR on 125.625MHz whilst on the ground

If unable to establish two way communication on the ground, permission to depart may be achieved by contacting TC GS Airports by telephone

During the operational hours of London City Airport, control of outbound helicopters will normally be the responsibility of London City ADC, who will co-ordinate with TC SVFR as necessary.

Flights outbound from the Falcon London Heliport must be conducted in accordance with the clearance issued, which will always be a VFR or SVFR clearance.

The aircraft may be instructed to route to the Isle of Dogs VRP to hold, prior to continuing its outbound routing to ensure separation with London City IFR traffic.

 

3.14 Radio Contact

Inbound helicopters should establish radio contact with the Heliport OPC before landing. This is NOT an air traffic service, it is a company OPS frequency.  Call sign Falcon London Heliport Ops (Falcon Ops) 131.965 mhzs. They should advise POB and details of any hold luggage being carried if they require assistance for an expeditious turnaround of the helicopter.

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3.15   Specific CAA rules of operation at Falcon London Heliport

                  Helicopter Operations to the Site.

3.15.1   Vanguard lies within the Specified Area, close to R159 and London City Airport.  The Specified Area, is notified in the Air Navigation (Restriction of Flying) (Specified Area) Regulations 2005 as follow:

Flight within specified area Except with the permission in writing of the Civil Aviation Authority and in accordance with any conditions therein specified a helicopter shall not fly over the area specified in the Schedule below such height as would enable it to alight clear of the area in the event of failure of a power unit……. excluding so much of the bed of the River Thames as lies within that area between the ordinary high water marks on each of its banks.

3.15.2   R159, is notified under the Air Navigation (Restriction of Flying) (Isle of Dogs) Regulations 2004 and protects the Isle of Dogs with following provisions

(a) any aircraft in the service of the Chief Officer of Police for the Metropolitan Police District;

(b) any aircraft flying in accordance with a Special Flight Notification issued by the appropriate air traffic control unit;

(c) any helicopter flying on Helicopter Route 4;

(d) any aircraft flying in accordance with an Enhanced Non-Standard Flight clearance issued by the appropriate air traffic control unit; and

(e) any aircraft approaching to, or departing from, London (City) Airport.

Helicopter route 4 commences at the Isle of Dogs and follows the course of the River Thames to the West terminating effectively at Kew Bridge as H10.

3.15.3   Notwithstanding the above, the heliport is deemed to be a Congested Area in accordance with The Rules of the Air Regulations 2015, Rule 5(1)(b):

Landing and taking off within congested areas and near open-air assemblies

5.— (1) An aircraft must not take off or land within a congested area of any city, town or settlement except—

(a) at an aerodrome in accordance with procedures notified by the CAA; or

(b) at a landing site which is not an aerodrome in accordance with the permission of the CAA.

Use of the site by single engine helicopters therefore requires the use of Helicopter Route H4 and over flight of the river. Commanders of all types must obtain two written Permissions from the CAA before using the site.  It is usual for a single combined Permission for operating within the Specified Area and against Rule 5(1)(b), landing and taking off within a Congested Area to be provided.

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3.15.4. Operational Considerations.

It is evident that, regardless of the helicopter type in use, there is no satisfactory or consistently safe approach to the site.  All approaches to the site would have to culminate in some form of high hover, over the river and alongside the wall before making a commitment to land.  The prevailing south-westerly wind direction and direction of the river at the heliport does not favour any such approaches.  Approaches or departures over the buildings to the North West, north and north east of the Site should be prohibited.  The only clear approach and departure routes to and from the site lie over the river, subject to river traffic.

Before providing a Take-off and Landing Permission against Rule 5(1)(b) the CAA will require all potential users of the site to conduct and present for inspection a risk assessment.

3.15.5 Commercial Helicopter Performance.

Commercial Helicopters operating to EASA standards are required protect their passengers and to operate to a performance class for engine failure considerations.  The safest level of performance being Class 1 where at all times and throughout the flight regime the helicopter must be capable of landing safely in the event of an engine failure.   Class 1 performance is usually a pre-requisite for any CAT operation in a Congested Area. The helicopter manufacturer provides flight profiles in the Helicopter Flight Manual that will assure this level of safety provided the pilot flies the correct and published profile.

Nevertheless, the location of Vanguard, and the proximity of the helipad to the surrounding buildings is not compatible with any published Class 1 profile and as a result, except in particular circumstances, class 1 performance cannot be assured.

The CAA recognises that modern helicopters have performance capabilities that are not acknowledged in the legislation however.   Helicopters that can sustain a hover out of ground effect on one engine are considered to demonstrate Class 1 Equivalent Performance and may be granted a Take-off and Landing Permission against Rule 5(1)(b) to operate into and from Vanguard.  Only twin engined helicopters can demonstrate Class 1 Equivalent Performance.

Helicopters that cannot guarantee a safe forced landing in the event of an engine failure are effectively excluded from CAT operations at Vanguard.  The wall adjacent to the river, and the elevation of the pad makes guaranteeing a safe forced landing in the event of an engine failure, during the critical phases of landing and take-off impossible.  Nevertheless, the law provides, in certain circumstances, for an Approval to be granted for operations with Exposure where a safe forced landing during the take-off and landing phase of flight cannot be assured.  Operators with helicopters fitted with the required usage Monitoring Equipment (UMS) may therefore be granted an Approval that will permit operations to Vanguard.  Both twin and Single engined helicopters may be granted this Exposure Approval and may therefore be provided with a Take-off and Landing Permission against Rule 5(1) (b

Helicopters that cannot perform to Class 1 Equivalent Performance or do not have an Exposure Approval may not be granted a Take-off and Landing Permission against Rule 5(1) (b) and may not operate into vanguard.

3.15.6   Non-CAT, Private or Corporate Operations

Operators of non-CAT flights are not subject to such performance legislation; Indeed, the performance requirements are minimal and merely place an onus on the Commander to ensure that he has adequate performance for the landing site.  Nevertheless, the commander has a legal responsibility towards third parties; those persons outside the helicopter, perhaps on the helipad, in the adjacent buildings and persons active on the river.  At no time should third parties be placed in danger.

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It should also be appreciated that pilots of non-CAT helicopters are not subject to routine and rigorous operator recurrent training and checking regimes.  As such an individual pilot’s experience to the type of approach required to land at Vanguard may be limited. Due to the position of the site, an arrival to a free air hover is inevitably required.  The side of the helipad provides a vertical drop of some 12 feet to the river.  Hovering in close proximity to the edge of the helipad may result in the helicopter encountering adverse effects due to recirculation and downwash.  A piston engined helicopter, with or without a governor may in such circumstances easily run out of Power (MAP) and over pitch with potentially catastrophic results.  All pilots should have experience of operating out of ground effect, be familiar with the required techniques and be in current flying practice.  The Take-off and Landing Permission against Rule 5(1)(b) has been given to non-CAT pilots in the past.

In summary the limitations from the CAA are-

  • All multi-engined helicopters, regardless of whether CAT, SPO, NCC or NCO, to be operated at equivalent Performance Class 1, i.e. the ability to hover out of ground effect with one engine inoperative at the operating weight.
  • No SPO/NCC/NCO single-engined helicopters at night.

3.16 Arrivals and Departures

Pilots of helicopters must not over fly any shipping that is visible and may be in close proximity to the helipad, and should be aware of any small vessel activity( such as dinghies) close to the helipad.

A helicopter may not land or take-off from a smaller pad when another helicopter is rotor-running on the other pad.  At night only the one (large) pad may be used.

3.17 Take-Off & Landing Profiles

Take-Off and Landing profiles should conform to the guidance in the manufacturer and operator manuals for the performance class of helicopter such that they comply with the requirements for operations to and from an “elevated” Helipad. Refer to 3.15 for full details.

3.18 Radio Failure

Inbound helicopters with a radio failure should comply with standard procedures.

3.19 Flight Plans

No facilities exist for this.

3.20. Start Authorisation is required for engine (and rotor) start.

3.21. Noise Abatement Procedures

To promote noise abatement Falcon London Heliport operates a “Be considerate to neighbours” policy:

  • All approaches and departures are to be carried out over the river.
  • Climb out and descent should be at safest vertical speed (in accordance with approved take-off profile for the aircraft) in order to achieve a safe departure/ landing.
  • Helicopters will not be permitted to start-up in advance of arrival of passenger(s) and overall ground-running of rotors/engines is limited to a maximum (guide time) of 5 minutes subject to operational requirements.
  • If departure is delayed for any reason or it is subsequently found that the aircraft is not ready to depart then aircrew will be required to shut down.

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3.22. Wind Turbulence / Variance

Aircrew should be prepared for turbulence and possible wind shear which may be experienced during strong wind conditions on approaches and climb-outs due to the close proximity of buildings. 

4      INSURANCE REQUIREMENTS

See separate Insurance Document

5      FUEL

No fuel facilities are available. To enquire about the provision of fuel supplies specific to an operation, please contact the site keeper.

 

6      INTERNATIONAL FLIGHTS AND FLIGHTS WITHIN THE COMMON TRAVEL AREA (CTA)

No arrangements exist to provide these facilities and operators should contact the site keeper to discuss specific requirements.

7       London Helicopter Route chart

NOT TO BE USED FOR FLIGHT NAVIGATION

Page 11

 

8 – (Falcon London Heliport Layout….. (to come)

 

Page 12

 

9 Approval for use of Falcon London Heliport                                                                                   PDF Download

This is to certify that:

PRIVATE                                           COMMERCIAL (AOC)         (Please delete appropriate)

A – I have read and understood the Falcon London Heliport Conditions of Use dated 01 April 2018

B – I have completed a familiarisation flight with an approved pilot, or provide evidence of previous use of the site.

C – I have read the letter of agreement with NATS see para 3.13.

D -I have been authorised to operate to Falcon London Heliport by my AOC holder (only relevant for Commercial)

E – I attach my authorisation to operate into/out of Falcon London Heliport issued by the CAA (Private flights only)

F – CAA Flight Approvals, please ensure that the approvals for items D and/or E issued by the CAA are attached

Please complete and return to Falcon London Heliport email: falconops@aerozeal.com

Notes:

  1. Aircrew are advised to maintain currency with local rules as Falcon London Heliport reserves the right to withdraw approval to use the facility if not observed correctly.

On signing the below you certify that you have read and understood all pages 1 to 11 of this document and will act in accordance with these guidelines and rules.

 

Full Name/Captain of Helicopter/Helicopters ………………………………………………………../…………..……………………………………/…………………………………………………

 

Signed………………………………………………………/…………………………………………………../……………………………………………..

Company Name  ……………………………………………………………………. (if applicable)

Address ……………………………………………………………………………

………………………………………………………………Postcode………………

Telephone          …………………………………………………………………..

Mobile              …………………………………………………………………….

Fax                   …………………………………………………………………….

E-mail               ……………………………………………………………………. (Operations Company or Private)

Contact Name …………………………………………………………………….. (Accounts or billing Company or Private)

E-mail               ……………………………………………………………………. (Accounts or billing Company or Private)

Phone Number …………………………………………………………………….. (Accounts or billing Company or Private)

 

 

Thank you

 

 

 

 

 

 

 

INTENTIONALLY BLANK